Because most of our products are food items, we cannot accept returns. Therefore, we guarantee that any item sent to you will be of the highest quality. In the unforseen event that something is amiss with one of our products, contact us immediately (within 30 days of the date of purchase) and we will resolve the situation to the best of our ability, quickly and fairly.
Unopened, unused non-food items can be returned. Send the item(s) back to us at your expense. Once we recieve it, we will refund your total, minus the actual shipping we paid to ship it to you, minus 10% of the subtotal for a restocking fee and minus a $0.60 transaction fee (as we are charged a $0.30 transaction fee twice by our credit card processor - once when you place the order and once when we issue the refund). If you refuse the package (i.e. write Return to Sender on the box), we will also subtract the cost of return shipping from your refund.
Kloster Company reserves the right to change our policy at any time.