Kloster Company is located in Kerman, California. As a default, we ship our products to Residential and Commercial addresses via UPS Ground (unless specified otherwise). You may elect to choose between Ground, UPS 2-day, 3-day and Next Day at your discretion.
Please be aware that UPS operates on a Monday – Friday schedule. We do not offer the UPS Saturday delivery option. Orders received by 2 pm PST, Monday – Friday are shipped same day.
We ship to the Contiguous USA only, excluding Alaska and Hawaii. At this time, we do not ship Internationally – Please check back with us, as we hope to include more service in the future.
We ship to domestic PO Boxes and Centralized University/College Mail Service Centers (MSC), provide your complete address information.
Incorrect Addresses & Reroutes
We do our best to ship your packages based on the information you provide. Therefore, it is essential that you verify addresses and the availability of your recipient before placing your order. Sometimes weather delays or incorrect address entries may cause a delay, which means that we will be unable to guarantee a specific delivery date. If you have questions, please call our Customer Care Service.
Signatures
We do not require delivery signatures. However, our shipping carriers have the discretion to require signatures for certain types of deliveries, including those to apartments or offices.
Failed Delivery Attempts
If a signature is required at a particular address, UPS will attempt to deliver up to three times. After the third attempt, the order will be returned to Kloster Company. If your purchase does not arrive as expected, please call our Customer Care Service.
Order Tracking
After your order is placed; you will receive a separate email from UPS Quantum View with your Order Tracking Number and a link to UPS.com. You may enter your tracking number on their website to view the status of your order.
Additional Processing Information
All shipping processing charges are based on the UPS requirements of size, weight, and address. As well as if the package is a Residential or Commerical location.
While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully, because delivery and postal services will not forward. We guarantee delivery only to the address we are given.
Prices are subject to change without notice.
Promotional Shipping Service
When Kloster Company offers Promotional Free Shipping, the type of Ground delivery and carrier is up to the discretion of Kloster Company. Your Order may be shipped via UPS Ground, UPS SurePost or UPS Flat Rate. The final delivery selection will be based on UPS size, weight and location criteria. UPS Sure Post and Flat Rate adds one day to your shipment.
If a customer needs an/or wants quicker delivery of their order, then we recommend that they select an alternate delivery option such as Next Day, 2-day, and 3-day. If this occurs, then the free shipping promotion will not be available, and the customer will be responsible for the cost of the expedited shipping delivery method.
Holiday Shipping Cut Off Dates
To help assure on-time delivery during the busy holiday season, we ask that you place your order at least 10 Business Days before a holiday for Ground Shipping to guarantee delivery (Business Day is M-F, cut off time for delivery is 10am PCT).